Available Services

Customer Experience Mapping
Many executives are surprised when they look at their business through the eyes of the customer. Yet the mere fact of doing so, can revolutionise a company. After all, most businesses have been optimised for themselves rather than what the customer is looking for.

develop a picture of what your customer really experiences as he interacts with your business and products
understand the choice drivers, recommendation drivers and insights that come into play at each step of the customer journey
identify the gaps and (financial) opportunities your business is not addressing in its relationship with the customer
develop actionable customer engagement plans to create more profitable and more meaningful experiences

In the process we can help you develop the measures, methods and strategies that allow your people to structurally act on this knowledge.

The Sowetolab Process

Unnoticed by many corporations,
South Africa has developed one of the most vibrant creative communities of the continent. Sowetolab is an initiative to nurture this local talent and let it be discovered by the world.

Operated by Addict! Creative Lab in Maponya Mall,
Sowetolab is a creative workspace where local artists, innovators and designers experiment on the development of new products and services for the African and international market.

Workshops by MCE

Opener has a long-standing working relationship with MCE,
the largest provider of international management development services in Europe and the Middle East. As we have found their working philosophy to be very close to our own, we have made a selection of workshops which we believe will be of interest to you.